Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
REFUND/ EXCHANGE/ CANCELLATION POLICY
Please choose carefully when purchasing an item or gift pack, as we are no longer accepting or issuing refunds/ exchanges for change of mind or used products. Please private message us if your order is faulty or damaged during transit. Many thanks.
Where are your ingredients sourced from?
Our Ingredients are sourced in Australia. Proudly supporting our Certified Organic & Cruelty-Free Local Business Owners. We have spent over a year researching the Best Quality Vegan Ingredients and perfected our products before selling them. Each batch of products is tested by us (humans) and pH levels are balanced before they are deemed perfect for shipping to you. We put a lot of effort and care when making our products and also use them for our own family.
how long does it take to process an order?
We make fresh batches upon your order. It usually takes 1-2 business days for us to make your order ready for pick up by our couriers.
Gift wrapping and packaging
Gift wrapping comes standard with each order, at no extra charge to you.
We offer 2 different kinds of packaging
1. standard kraft boxes.
2. handmade bamboo boxes - which cost $5 extra for gift packs, unless stated otherwise.